Delivery
Every order is carefully prepared in our workshops. Particular attention is paid to every step so that you receive your jewellery in the best possible condition.
Delivery address:
Chamini products are shipped to the delivery address provided during checkout. Please check carefully that the information you provide is accurate before confirming your order. Chamini cannot be held responsible for any delay or failed delivery resulting from an error or incomplete information provided when ordering.
Any request to change the delivery address must be made within 2 hours of order confirmation, and before shipping, by email to the following address: serviceclient@chaminiparis.com, stating your order number and full contact details.
Once the order has been shipped, the delivery address can no longer be changed.
Preparation times:
Chamini orders are carefully prepared within 1 to 2 working days of order confirmation.
Orders placed at the weekend or on public holidays are processed from the next working day. During busy periods (collection launches, holidays, promotions), preparation times may exceptionally be longer.
Preparation times do not include the carrier’s transit times, which are shown separately when you choose your delivery method.
Delivery times and costs:
Delivery costs and times vary depending on the destination and the delivery method you choose. Precise information is provided when you confirm your order.
General information
- Chamini reserves the right to choose the carrier. Deliveries are handled by recognised carriers. The times shown below are for guidance only and may vary depending on the destination and the carrier.
- A tracking number is sent as soon as your order is shipped.
- Free delivery to a pick-up point is offered in mainland France for orders of €60 or more, and in other countries for orders of €150 or more.
- When the customer chooses pick-up point delivery, Chamini selects pick-up points based on the delivery address given when ordering. The customer is asked to confirm their pick-up point by replying to our email within 5 hours of order confirmation.
- Any change request involving a change of delivery country is subject to the prior approval of Chamini Group and may lead to a revision of the applicable delivery costs, times, taxes or formalities.
Delivery to mainland France
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €3.20 |
| Home delivery without signature | 3 to 6 working days | €5.30 |
| Home delivery with signature | 3 to 5 working days | €5.90 |
| Express | 1 to 2 working days | €9.20 |
Delivery to Belgium, the Netherlands and Luxembourg
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €3.30 |
| Home delivery without signature | 4 to 7 working days | €5.50 |
| Home delivery with signature | 4 to 7 working days | €5.99 |
Delivery to Spain, Italy and Portugal
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €4.60 |
| Home delivery | 4 to 7 working days | €13.50 |
Delivery to Germany
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €5.50 |
| Home delivery | 4 to 7 working days | €10.90 |
Delivery to Poland
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €6.40 |
| Home delivery | 4 to 7 working days | €15.30 |
Delivery to Austria and Ireland
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €9.20 |
| Home delivery | 4 to 7 working days | €13.50 |
Delivery to the Czech Republic, Slovakia, Slovenia, Hungary and Latvia
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €9.20 |
| Home delivery | 4 to 7 working days | €15.30 |
Delivery to Lithuania
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €9.20 |
| Home delivery | 4 to 7 working days | €10.70 |
Delivery to Denmark
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €13.10 |
| Home delivery | 4 to 7 working days | €13.90 |
Delivery to Estonia
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Pick-up point | 2 to 5 working days | €13.10 |
| Home delivery | 4 to 7 working days | €15.30 |
Delivery to Sweden
| Delivery method | Estimated time | Indicative price |
|---|---|---|
| Home delivery | 4 to 7 working days | €13.90 |
Delivery times are for guidance only and may vary depending on the destination and the carrier. Final delivery costs are confirmed when you place your order. Pick-up point delivery is offered subject to the availability of the service.
Delivery outside the listed areas:
For countries not listed among the available destinations, please contact our customer service by email for an estimate of delivery costs. A delivery quote can then be provided, based on the destination, the weight of the parcel and the chosen carrier.
Order cancellation:
Once your order has been confirmed, we prepare it with the greatest care as quickly as possible. You have a maximum of 2 hours after confirmation to request the cancellation of your order, by emailing us at serviceclient@chaminiparis.com.
After this time, cancellation can no longer be guaranteed, as your order may already be being prepared or shipped.
Order tracking:
Once your order has been shipped, you will receive an email with a tracking number and a link to follow your parcel on the carrier’s website. Tracking is updated in real time, and you can check the status of your delivery at any time.
What to do if there is a problem?
- Delayed parcel: The times shown are for guidance only and may be extended during busy periods, customs checks or circumstances beyond our control. They may also vary depending on the carrier and the destination.
- Damaged parcel or missing contents: Check your parcel on receipt. If the parcel is damaged or an item is missing, contact us immediately with photos and your tracking number so that we can resolve the issue with the carrier.
- Parcel not delivered or lost: In the event of any issue, our team will help you contact the carrier to resolve the problem.
Please contact our customer service by email at the following address: serviceclient@chaminiparis.com
To help us process your request quickly, please:
- state your order number,
- attach photos of the parcel, the packaging and the product concerned.
