FAQ
Welcome to Chamini's Frequently Asked Questions.
Find all essential information about our jewelry, orders, delivery, returns, and payments here.
Our jewellery
What materials do you use for your jewellery?
All our jewellery is handmade with carefully selected materials.
It is mainly made of:
- glass beads
- baroque pearls
- stainless steel plated with fine gold
The materials are specified on each product page so that you can make your choice with complete transparency.
Is the jewellery water-resistant?
Our jewellery is made with care. To preserve its shine and extend its lifespan, we recommend avoiding prolonged contact with water, perfumes and chemicals.
Can the jewellery cause allergies?
Our jewellery is made from materials commonly used in jewellery making, such as stainless steel with a fine gold plating, which is generally well tolerated by sensitive skin.
Glass bead and baroque pearl ornaments are also well tolerated.
If you have a known sensitivity or allergy to metals, we advise you to contact us before purchasing.
Can colours vary from the photos?
Shades may differ slightly depending on the light and your screen. As each piece of jewellery is handmade with care, these small variations are part of what makes your piece beautiful and unique.
Is every piece of jewellery unique?
Each piece is handmade in small batches, which makes every piece of jewellery slightly unique, with subtle natural variations.
Can the number of beads vary from one piece to another?
Yes, as each piece is handmade, the number of beads may vary slightly depending on their natural size and shape. The overall length of the jewellery, however, remains the same as stated on the product page.
How do I care for my Chamini jewellery?
See our detailed Care guide for specific advice. In general, avoid contact with water, perfumes and chemicals.
Are your necklaces adjustable?
Yes, all our necklaces are adjustable.
They are available in two lengths:
- 38–43 cm
- 43–48 cm
Each necklace has a 5 cm extension chain, allowing it to fit your build.
- For a close-to-the-neck fit: choose 38–43 cm
- For a lower drop: choose 43–48 cm
What sizes do you offer for bracelets?
Our bracelets are available in three sizes: 14.50 cm, 15.50 cm and 17 cm. Select the size that best fits your wrist when you place your order.
Delivery
When will orders be shipped?
Orders placed on our website are shipped from 31 January 2026.
Each order is prepared with care so that you receive your jewellery in the best possible condition.
Which countries do you deliver to?
We deliver to 25 European countries: France, Belgium, the Netherlands, Luxembourg, Germany, Italy, Portugal, Spain, Austria, Ireland, Bulgaria, Croatia, Finland, Greece, Romania, the Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia and Sweden.
How long does it take to prepare orders?
Orders are prepared within 1 to 2 working days after payment confirmation.
Orders placed at weekends or on public holidays are processed from the next working day.
During busy periods (collection launches, holidays, promotions), this time may exceptionally be longer.
What are the delivery times?
Delivery times vary depending on your country and the delivery method chosen. They are shown when you place your order and remain estimates. We cannot be held responsible for delays caused by carriers or by events beyond our control.
Which delivery methods do you offer?
In France, several delivery options are available:
- pick-up point delivery
- standard home delivery (with or without signature)
- express delivery
For the other countries we deliver to, delivery is available to a pick-up point or to your home with signature, depending on your region and the carriers available.
The exact options are shown at checkout.
Can I change my delivery address after placing my order?
Yes, you can request a change within 2 hours of your order confirmation, provided it has not yet been prepared or shipped. The request must be sent by email to: serviceclient@chaminiparis.com, stating your order number and the corrected address.
Changes involving a change of country require our prior agreement and may change the delivery costs.
How does pick-up point delivery work?
When you choose pick-up point delivery, a selection of pick-up points is suggested based on the address entered at checkout.
You are asked to confirm your pick-up point by reply email within 5 hours of order confirmation.
Can I request delivery to a country that is not offered?
If your country is not among the destinations available at checkout, you can contact our customer service at serviceclient@chaminiparis.com
We will review your request on a case-by-case basis and, where appropriate, may offer you a personalised delivery quote.
How do I track my order?
Once your order has shipped, you will receive an email containing:
- a tracking number
- a link to follow your parcel's journey on the carrier's website
Tracking is available at any time.
What should I do if my parcel is delayed?
Delivery times are indicative and may be extended in the event of:
- high activity
- customs checks
- events beyond our control
We invite you to follow your parcel's progress via the tracking link provided.
What should I do if my parcel is damaged or an item is missing?
We recommend checking the condition of your parcel as soon as you receive it.
If your parcel is damaged or an item is missing:
- report the problem to the carrier on delivery or through its customer service, where possible
- contact us within 48 hours of receipt at serviceclient@chaminiparis.com
Please send us:
- your order number
- photos of the parcel, the packaging and the item concerned
This information will allow us to process your request and, if necessary, take action with the carrier.
What should I do if my parcel is lost or not delivered?
For any delivery issue, our team will assist you with the carrier so that the situation is resolved as quickly as possible.
Returns and exchanges
Can I return a piece of jewellery if my order doesn't suit me?
Yes. In accordance with current legislation, you have 14 days after receiving your order to exercise your right of withdrawal.
Return costs are borne by the customer.
What condition must my jewellery be in when I return it?
Please return the complete piece of jewellery (pouch, label and accessories supplied) in good condition.
You may try it on as you would in a shop. You are only liable for any loss in value of the jewellery resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning.
Which items cannot be returned or exchanged?
For hygiene reasons, earrings cannot be returned or exchanged once their packaging has been opened after delivery.
How do I request a return or exchange?
You can inform us of your decision from your customer account, by email at serviceclient@chaminiparis.com or by post to Chamini Group, 231 rue Saint-Honoré, 75001 Paris, France.
Please state:
- your order number
- the item(s) concerned
- the reason, if you wish
We will send you an acknowledgement of receipt, followed by the return instructions and the address to which to send your parcel.
Within what time must I return my jewellery?
You have 14 days after informing us of your decision to withdraw to send the jewellery back to us, carefully packed.
Are exchanges possible?
Exchanges are possible subject to item availability.
Any exchange request must be made following the same procedure as returns, by contacting our customer service.
Who pays for return costs?
Return costs are borne by the customer under the right of withdrawal.
They are covered by Chamini only in the following cases:
- incorrect item sent
- item damaged in transit
- defect covered by the legal guarantees
We recommend using a tracked shipment.
Any returned parcel remains the customer's responsibility until it is received by Chamini.
When and how will I be refunded?
We refund all sums paid, including the initial delivery costs (based on the cheapest standard delivery method offered), no later than 14 days after being informed of your decision to withdraw.
We may defer the refund until we have received the jewellery or until you have provided proof that you have sent it back. It is made using the payment method used when ordering, at no cost to you.
Can Chamini refuse a refund?
Earrings whose packaging has been opened after delivery are not refunded, for hygiene reasons.
For other jewellery, you are only liable for any loss in value resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning.
Orders and payment
What should I do if I have a payment problem?
If your payment is declined, check the information entered and contact your bank. If the problem persists, contact us at serviceclient@chaminiparis.com
What happens if an item is out of stock after I order?
You will be informed immediately and will receive a full refund without delay.
Can I change or cancel my order?
Once your order is confirmed, we prepare it with care as quickly as possible. You have 2 hours after confirmation to request cancellation of your order, by contacting us at serviceclient@chaminiparis.com. You also have 2 hours after confirmation to change your delivery address. After this time, we will do our best if the order has not yet been shipped.
Will I receive an order confirmation?
Yes, you will receive a confirmation email immediately after placing your order, with a summary of your items and the delivery information.
Is my payment information secure?
Yes, absolutely. We never have access to your full bank card details. Payments are processed in line with current security standards and handled by certified partners.
Which payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express), PayPal and other secure payment methods shown at checkout. All transactions are secured by our trusted payment partners.
Do I need to create an account to order?
No, you can order without creating an account. However, creating an account lets you track your orders, manage your addresses and save your favourites.
Which payment methods do you accept?
The accepted payment methods are those offered on the website at the time of purchase, in particular:
- Bank card (Visa, Mastercard, etc.)
- Secure payment solutions offered by our providers
The available options are displayed automatically at checkout.
How long does it take to process my order?
Orders are prepared within 1 to 2 working days of confirmation. You will receive an email with the tracking number as soon as your order has shipped.
What are the delivery costs?
Delivery costs depend on your country, the delivery method chosen and the amount of your order. They are calculated automatically at checkout. Delivery is free to a pick-up point in mainland France for orders of €60 or more, and in other countries for orders of €150 or more.
How do I place an order?
Add your jewellery to your basket by selecting the size you want, then click "Check out". Enter your delivery details and choose your payment method (Shopify Pay, Apple Pay or bank card). No account is needed to complete your purchase. You will receive a confirmation email once your payment is validated.
Advice and personalisation
Do you offer gift wrapping?
All our jewellery is delivered in a protective pouch that also serves as a gift case.
How do I choose a piece of jewellery as a gift?
Our jewellery is delivered in an elegant pouch, perfect for gifting. To help you choose, see our detailed descriptions or contact us for personalised advice.
Can I personalise my jewellery?
Yes, the length of bracelets and necklaces can be adapted on request by email at serviceclient@chaminiparis.com. For bracelets, the adaptation is free up to 22 cm; beyond that, and for necklaces, a supplement applies. A quote stating the price and the production time is sent to you before anything is made.
Do you give advice on choosing the right size?
For bracelets, measure your wrist with a soft tape measure and add 1 to 2 cm for a comfortable fit.
If in doubt, contact us at serviceclient@chaminiparis.com.
